![]() To visualize this, imagine an Excel file. Paper tabs were attached to these strips to measure the time required to complete them, with each tab representing a unit of time. The harmonogram outlined operations with paper strips which noted the next and previous task in the process. The harmonogram, invented by Polish engineer Karol Adamiecki, is credited as being one of the earliest known forms of a workflow management system. This means businesses are able to better measure their capability and capacity, making workflows an incredibly important tool in business process management. Documenting process information helps ensure work can reliably be completed and repeated. Outlining a workflow process can increase accountability and reduce project risk by providing greater visibility and oversight. IT support tickets and insurance claims would fall under case workflows as, at the start, those involved will be unsure of the action they’ll need to take or of what the result will be. While the artist knows that at the end of each project, they will have created a painting, they can expect the process to vary depending on what they will be painting.Ĭase workflows can vary greatly depending on the circumstances of the request with the right course of action becoming apparent as more information is gathered. An example of this would be an artist taking commissions for paintings. They function more as bespoke solutions instead of a one-size-fits-all approach. Project workflows are similar to process workflows but provide more room for flexibility. Tasks are predictable and standardized with little room for variation. This type of workflow well-describes car manufacturing. Process workflows can be entirely outlined from the very first step. Some workflows are easier to document than others and can typically be categorized under three main types: process, project, and case. ![]() Workflow steps dictate business processes through the systematic organization of resources and describe the path that takes tasks from "not yet started" to "complete." A workflow is an outline of the sequence of events needed to carry out a task.
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